Newstel GmbH

Newstel Worldwide is a trusted partner for clients across various industries. With our digitally-driven customer service solutions, we help businesses achieve customer success and scale their operations.

Founded in 2015 as the customer support team for a global e-commerce company, our roots lie in the dynamic world of online retail. We understand the challenges and opportunities of e-commerce and have mastered the art of scaling global customer support while leveraging technology to enhance efficiency. Today, we serve a solid client base of leading online retailers, marketplaces, and companies in sectors like travel and financial services.

Our multilingual support agents are all native speakers, fully equipped to meet the cultural nuances and service expectations of customers across the globe. By managing communication across multiple channels—voice calls, chat, email, and social platforms like WhatsApp and Messenger—we ensure customer satisfaction around the clock.

In addition, we specialize in streamlining customer processes through technologies like flow bots, process automation, and tailored customer management tools such as Freshdesk and Zendesk. Working closely with our clients, we increase Customer Lifetime Value through solutions like abandoned cart recovery, ensuring leads are converted into loyal, paying customers.

With a growing team of over 200 passionate professionals worldwide, we are dedicated to delivering performance, quality, and enhanced brand value through excellent customer service.